Hello dear flippers. Buyer bought from me Nvidia Counterattack set. After few minutes he wrote about non working code. I have not possibility to check time of redeem this code because of very slow answer from Nvidia support. And I after 6-7 hours I gave replacement. I knew code is working. I waited a long time for answer from customer. Finally buyer said “bro, code was used, give me refund or new code”. That time, I did not trust this buyer and I sent a ticket to Nvidia support about time of redeem second code. I waited 2 days and finally I received answer - code was redeemed after I send it to my buyer.
Dispute was escalated by buyer.
I ask support to take a look this case and solve this problem
Order ID: 5c69d231-a2d1-49c3-847b-5f730d435bea
My invite Code: SJ3BHG
I did not get refund from order 5c69d231-a2d1-49c3-847b-5f730d435bea
Also I have to disputes with 2 sellers
order 09d752ce-a150-410b-82e5-a7e6b3a65074
and
order e48dbbb2-2525-478c-9e6b-6c7543a8e03f
12 days passed and I still did not get money from this order 5c69d231-a2d1-49c3-847b-5f730d435bea
Dispute was open 14 june and still no result also (order 09d752ce-a150-410b-82e5-a7e6b3a65074)
Dispute was open 15 june and I can’t still escalate it (order e48dbbb2-2525-478c-9e6b-6c7543a8e03f). Why I can’t escalate dispute? Buyer didn’t give me any reply, he ignores me.
Only the buyer can escalate the dispute. After you send your proof of acquisition and that the codes are in good standing, then you just wait. If the buyer doesn’t escalate the dispute it will end normally like any sales would when the clock runs out.
The message you will receive when the timer gets to 00:00:00 is something like “Since the buyer didn’t escalate the dispute we presume the issue has been solved.” .
12 days passed and I still did not get money from this order 5c69d231-a2d1-49c3-847b-5f730d435bea (in this case I am seller)
In that cases I am buyer
Dispute was open 14 june and still no result also (order 09d752ce-a150-410b-82e5-a7e6b3a65074)
Dispute was open 15 june and I can’t still escalate it (order e48dbbb2-2525-478c-9e6b-6c7543a8e03f).
So, Why I can’t escalate dispute? I am buyer and I do not see button of escalation. Left 1,5 day and I still can’t escalate
Read the dispute page. What does the red letters say on said page? Perhaps something like “the seller has to provide proofs or the sale will be cancelled”? If that’s the case, then there is your reason: you are not able to escalate because the burden of the proof now lies with the seller and if the seller doesn’t provide the evidence the purchase will just be cancelled
Buyer waits for seller response <-- You are here
3A. Seller responds, buyer can click escalate if unsatisfied
3B. Seller does not respond, buyer’s order is canceled after countdown
Buyer clicks escalate, wait for support to respond.
