Did Not Get $3 Credits Promotion after the Transaction

Hi, there was $3 credit promotion for transaction in this week right.
I finished my transaction but I did not get it.
Could you please fix it?
Thank you.

Hello @Azure999,

Make sure that the promotion was still active when your purchased the item, and check that the promotion was for the category of item that you bought.

If that checks out, contact Gameflip Support. Moderators on the forum can also help you.

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When I did the transaction the banner of $3 promotion was there, but after I finished the transaction it’s disappear. I could not take the screenshot since the banner is disappear already, how do I check and prove it then?

Hey @Azure999,

I will be glad to check for you :wink:

Could you please provide me the order ID in which you think the promotion was applied?

God Speed! :trident:

That would be nice,
Here is the order ID 4ed66a69-16e1-430f-a3cb-fb2d0dab5917
Thank you for the fast response, I appreciate that.

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Hello @Azure999,

I have verified your order and can see that only a coupon code was applied at the time of purchase.

So at the time that you ordered, the promotion that you informed had already finished or the total amount of promotions we had was depleted by the Gameflip community.

We are sorry for any inconvenience.

Have an awesome day!

God Speed! :trident: