hello,
ive submitted my documents for verification on November 24th and theyre still on waiting. I have tried adding funds via PayPal and it says its under review witth no update on the verification. Why is this taking so long?
invite code : WAQSPB
Hello! Looking into your purchase history, we see you haven’t made any purchases until today that would warrant a document review. Since all your previous purchases were either from funds made from your sales or bitcoin, no review was necessary.
Customer Support has sent you a follow up email to further verify the account. Once you reply with the requested information, the flag should be removed and your documents approved.
That being said, we are exploring options to make this process more streamlined to prevent submitted verification documents from taking too long to be reviewed even if you don’t make a purchase.