Fraustating seller need help

Hi I have problem with seller:

I order a 100$ amazon gift card from the seller on May 9th, but today I find that amazon holding my 100$ balance when I contact support they send me this email please help me with this matter I attach all proofs:

dw

https://p14.zdusercontent.com/attachment/678127/1HuROUSnudcUT8R28kneF0mCf?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..vvQXcZ4ubdDq10YJxJ-FBg.HWL81Z2YX1mrnHcazL9P6dYTvPPzr-SZcpL1-VxHjUejhfeZTEluElGtXI6nS-dqxDFYHq6cwDuJkmksOdSjlswLBuyC2H6eUlMXjWOhS8KYn8OtofiR1xaXsVfqYhfiWnZVL0praFFW-OLSDLhXkYDIlW6VoV5hATk08gqQ3enoTPpOwrX4osE_l1pr2nkTxe-ZLVF4yQ7sEXiqjV6OtIMduTBdiIq2HzeRvJ_X_OZRZ7upXECmfoEUzsEhiaGkhiPdgAiaKkDUlliiPIsZDTr7YpRxXQoXkXVP_AAcf-g.MySGSmhYKypUOEOBZYTRoQ

Contact support immediately here

i already contact support but no answer

Did you contact the seller directly through messages in your listing? You can also find him on the forum if you search around.

@ fouadelkhadiri84 Could you tell me the ticket number so I can further investigate this?