Hello there,
I opened a follow-up purchase dispute ticket on Gameflip Help Center since May 8. Gameflip Help team has replied back on May 14 and 16, requesting additional info and awaiting for the seller’s response. I submitted the info right after that, but didn’t received the response from Gameflip Help since then. What should I do in this circumstance? I understand that the support team is affected by the pandemic but how long should I keep waiting for this?
Thank you in advance for your support.
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Have you tried replying back recently to get their attention? If you have and still have gotten no reply, you can try creating a new ticket and referencing your support ticket number/id to tell them that your issue has not been resolved.
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You should message a Mod directly on forums about it since Support haven’t replied. (Only in such a situation where they haven’t reply after a long time, not everytime when faced with problems) @DarkKnight, @MajorTom
You have the ‘Basic’ Badge so you are able to message directly.
You will need to tell them your Ticket ID , Invite code and the transaction ID of ur purchase.
Messaging works like this -
Alternatively, you can do this as suggested VVV
Write a message/reply back in the ticket like ‘How is the progress?’ Or ‘Any Updates?’
Just an example how you can check your ticket aside from email -
You can check the last activity which means when they last checked the ticket as well as status.
It really depends I guess. I don’t think there’s a EWT nowadays but you could try to do both of the above first.
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Yes, I replied back to them a couple times but still have no response until now. I will keep waiting until this week before I attempt to create another service ticket. (But my current ticket severity has been marked as “Urgent” since May 14 so I doubt that create another service ticket will help get their attention)
I will try to do this. Thank you for your suggestion.
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Darn, well I hope all goes well!
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Hello Foolboy,
I’ve found your ticket here and just talked with the support team.
They are working on your issue.
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Hello again,
Gameflip Help has finally reviewed my dispute case and the ticket has been successfully resolved. Thank you @nfsjayiscool, @Sparkling_Juice and @MajorTom for your help.
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