I can see here that the user added the following comment to the rating:
“Was really late on Delivery unlike it said 10 to 20 mins took 16 hours but was nice”
So in this case, since you added that you would deliver from 10 to 20 minutes on the “about” section of your profile 5 months ago, I do not agree on removing this neutral rating. This type of information should not be added to your profile, since Gameflip provides time options for delivery (Instantly, 1, 2 and 3 days). So by adding information like “10 to 20 minutes delivery”, you remove your right to deliver the item in 1 day.
Also, I can see here that you are now informing the following “1-3 Minute Delivery Guaranteed”. Be careful, if you receive another rating regarding to this, we will not remove the rating for you.