Hello Guys i got suspended..? help please

Hello to all. My friend bought game from you and in the description it was stated that region is free global. But it turned out that the game has not region global. You forced him to change his region so that he could accept the game. Before that, he asked for refund. But you did not return him money !!! It’s unfair!!! You write desinformation in your description and after it You forved your buyers to change region.