Need help verifying payment!

Hello, my invite/profile code is ESKMRE.

I cannot verify my debit card because I am on my mother’s phone plan. Therefore, the address and name on the bill do not show my information. Additionally, we pay everything through our phone company’s (Verizon) app therefore we do not have a paper bill that I’m assuming gameflip is expecting. I can get a screenshot of my name and phone number, but there will be no address. Is there a way to go around this? I can verify with my bank information if the phone is not required…but I’d have to cancel my ‘add funds’ transaction to do it. Just wanted to know if it was possible for I do so.

I don’t think you need the phone bill to verify payment method. On this page:, the tab that lists your card is where you can verify your debit card as long as you have the physical card. I verified my debit card recently and it went through fine. The verify phone with the phone bill may be to verify your phone number but I’m not sure.

No for me it says I have to verify with a phone bill, credit card, and photo id

Huh, I am not sure then. The only payment verification I went through was a verification check from my card provider during the checkout process. I hope your issue gets fixed soon.


I’ve also got the same issue as the above guy as my mobile phone plan is in my fathers name and I don’t have any photo ID either as I don’t drive or hold a passport.

How the hell can I make a purchase?

Seems a bit strict as never had any issues before when I make payments on other sites.

Can anyone please help me as I am desperately trying to buy something for my kids.

Thank You in advance :grinning:


Verifying phone bills is more related to Bitcoin withdrawals, so you can buy without submitting it.

The most important verifications are the identity document and the payment source (debit/credit card).

If you don’t have an ID document or driver’s license, I suggest opening a ticket for the support team to explain the situation and see what they can do about it.

Hello, my name is Benjamin Murphy and my identity has been verified on my account but I am unable to add my debit card. When I try to add it I get an error saying not verified. My profile code is Q4H5S6. Please help. Thanks

Hello @Benjamin_Murphy!

I have verified your account and can see that the payment method verification you sent was rejected. That is why you are receiving the message not verified.

Also, I can see that you sent a new verification and this will be verified soon by the team.

Godspeed! :trident: