Please help me Problem in cash out with bitcoin

Hello Guys

i Cash out on date Dec 25, 2016 , (28.59 $) in bitcoin 5 day ago , but after 5 days gameflip send me new Notifications “your Bitcoins withdrawl request for 28.59$ has been received” but i dont received any bitcoins in my wallet !!!

anyone can help me about this ?

This only indicates that we have received your request for your Bitcoin Payout and put it in a batch to be paid out. Since we do batches a couple times a week for Bitcoin Payout, there may be a delay from when you initially put in the request and when it actually gets paid out.