Questionnaire: Payment Declined

Hey everyone!

We are investigating a situation, in which users from the Gameflip marketplace have their payments declined when trying to purchase with specific payment methods.

Can you please provide us further detail on which payment information you are inputting for this to happen and/or details that will help us analyze this specific case?

Also, which type of payment method are you using?
- Debit card
- Credit card
- Prepaid card

If you were able to make a way around this situation, do you notice any pattern on your declined charges?

Thanks in advance!

God Speed! :trident:

1 Like

Hi, yes I have. My debit visa which I had already verified the ownership for all the sudden starts being declined while there’s enough balance to cover the transaction. So basically I was trying to buy wallet points using one of my validated cards. But due to the declines… i ended up trying it a few more times (but still to no avail). I took a break and tried it again in a few hours…still declined - but worse. As this time it made my account locked from “too many declines” Please help me reactivate my account. I’d be super grateful.
Thanks! Invite Code : PL2Y8X

Hello @thezybras,

Thanks for sharing your case with us.

Have you opened a ticket with this information as well?

God Speed! :trident:

Hello thank you for posting this. I’ve come across this. Currently, I have already opened a ticket but support want me to send them a letter from my bank stating that my credit card isn’t lost or stolen.

My transaction only failed once. The issue was a card that expired. BUT the new card had the last same 4 digits. I don’t even use multiple cards. I used PayPal and that card.

Im a bit sad. I have no idea how to approach my credit card company and ask them to write me that letter so I can send it to a gaming marketplace called Gameflip.

I loved Gameflip both as a seller and buyer. Big supporter of the FLP token since it’s release.

Why can’t I prove my identity, the security of my credit card, use a payment method that works best with Gameflip. Please help :frowning:

Hello @Pleasehelpme12345,

Sorry to hear about this.

In this case, if you are not able to provide a letter, try to get a confirmation from you bank showing what happened so the Support Team could verify and release your account.

Keep in mind that these are security measures taken to ensure the safety of our users and avoid fraud.

If you have any doubts or need help on what to request if the confirmation is not possible, feel free to send a message in the ticket as I’m sure the Support Team will be able to help you out ok.

Godspeed! :trident: