Subscription Platinum problem and the support dont want help me

i have Subscription Platinum , 2 days ago i post and i SOLD In-Game Items with Bot Delivery But you take 10% comission fee ??? , on Subscription Platinum you say “In-Game Items with Bot Delivery 4.5% for comission and 0% for Digital Fee” ???
i have a ticket #200088 about this problem its 22 days ago and you dont want reply me and resolv my problem
listen… im never ready to forget that , GIVE ME MY MONEYYYYY !!!

I just checked and answered your ticket. Any further questions or issues, will be discussed over there.