Support Wait Time [7 days+] What is going on?

I submitted ONE support ticket 7 days ago asking for help because a seller gave me a false rating and I still haven’t heard back from support. What is going? I am trying my best to be patient. Here is my invite code: 8BZ1U3. I wrote an explanation of the situation and provided screenshots. Please attend to this. Thank you in advance.

As said, we are still adapting to the new high influx of tickets.

We are still trying to catch up with all those tickets we are traning the new hires we have.

I’ll check the ticket and see if anything can be done.

Thanks for your patience.