Vérified ID + crédit card Approved but all my purchase go to under review

hello,
im new member here from ( 15 days or more ) and i have send proof of my id card + proof of my crédit card all with my real name and its approved
but all my purchase go to under review with too long time
exemple now i have a purchase and add funds from 3 days in under review its normal all time ? and hope there an admin here who can do anything about my purchase ? because i have send all id + visa card proof and approved so why all this long time in under review
thanks

i have too open a ticket in support but not reply still waiting