A buyer opened a dispute saying my code is invalid


#1

Hi, I am a new seller.
This buyer has lots of good reviews, and is calling me a scammer and threatening to report me if I dont cancel the order.
I sold this buyer a $10 amazon egiftcard, and says its invalid.
I sent screenshots of my code but claims I photoshopped them.
I sold another two $25 giftcards to another seller with no problem, if that helps at all…
I dont know what to do? Can the buyer be asked to provide rememption time history? I dont know how can I check that on my end?

My invite code is FNJDWF
Thank you for any help.


#2

Try contacting Amazon support and see if they can help you with that? I don’t see there’s any other way to get the redemption date, unless you know someone big in the gift card game that has direct relations with Amazon.


#3

If buyer doesn’t have enough proof that provide support You will win that dispute anyways.


#4

Thank you! Will definetely try.


#5

Hello!

Please open a ticket to the support team and send them every information about the code you have.

I’m sure they will be able to help you further then.

https://gameflip.zendesk.com/hc/en-us/requests/new

Thank you!