Hey guys!
I opened up a ticked (647338) but have not seen any updates for 3 days now.
@MajorTom @DarkKnight would you guys please take a look?
Ticket number is 647338, transaction id is 50ea5a6a-f43a-4eff-9e6d-40d1aab9e3c3
Hello @alexbi29,
Sorry for the wait.
I can see the Support Team is already handling your case ok.
Since we are unable to take action from here, you will need to continue to follow-up with the Support Team.
Sorry for any inconvenience!
God Speed! 
Thanks, this has been resolved.
I posted neutral feedback for Games_Digital and unable to change that now. So anyone dealing w/ them - beware!
Hello I also had the exact same issue, how did you go about getting it resolved, and what was the solution? Thank You
Hello @neehyil,
For issues like this, please contact the support team using the link below and provide them every information you have regarding the case ok.
https://gameflip.zendesk.com/hc/en-us/requests/new
They will be able to verify and see what can be done on your case.
God Speed!