I need help admin please!!

This buyer https://gameflip.com/profile/us-east-1:af6e0f2b-411d-4f7b-b444-938773bed367
He Bought from me an Amazon $3 gift card 6 days ago and requested to hold the transaction for Gameflip to review…

I asked him what is going on ? he told me there an error redeeming the code! i tried to help him I gave him all steps to redeem it and he is to lazy he won’t replay to me and i checked the code on amazon and its was fine but today i tried to check the code and found that it’s already redeemed and he didn’t cancel the hold … so i need the admins to look at this because im waiting along time it’s has been 6 days and nothing happened!!
my account https://gameflip.com/profile/us-east-1:9f4c45a0-808f-48cc-b934-6cee628627b0

Hey! If you haven’t done so already, please contact us at support@gameflip.com.

There we will be able to check all the information regarding this sale and we will be able to help you further.