Been scammed and not getting anywhere with Gameflip

I’ve recently been scammed (almost 2 weeks ago) for $33 as the seller didn’t give me the item and i have emailed gameflip support multiple times to resolve this and it has gotten no where. I would like if i could get some help why i am not getting my money back and or gameflip isn’t helping in this situation.

Invite code: VMBCL2 and order ID: de636637-5cd5-487e-aad3-32dc9e23219a

did you rate the seller!

no i did not as this has happened multiple times before the trade is on hold and im hoping for a response as soon as possible

As I checked this issue, the trade was already cancelled. The refund is on the way.

Thanks i appreciate it