Cancelling a transaction buyer made in error.

Gameflip - Questions & Suggestions
1

Hi,

I had a code for sale for an Xbox One code. The buyer purchased it mistakenly thinking it was for steam. I agreed to cancel the order since i confirmed he didn’t use the code.

He tried putting in a dispute but it appears that was denied. I’ve entered a support ticket but it says this might take up to 4 days to resolve and the listing will autoclose if not rated within 72 hours.

Any suggestions on how to resolve this?

Thanks

2

Try opening a dispute through the application on IOS or Android.

3

The buyer already opened one and it got denied. I didn’t think i could open one as the seller. At least i can’t find it if that is a thing.

4

As a seller no you can’t. Can you explain how it’s denied by asking the buyer to send a screenshot showing that, that’s weird. First time hearing a dispute can get denied?!

Kindly post your order number here and your invite code so a mod can help as soon as possible

5

disregard. i figured out how to cancel it via the desktop site. thanks regardless

6

Can you let me know your ticket number? Even though your issue is resolved we want to make sure there are no underlying bugs that could affect other users. Thanks!

7

Hi,

Sorry to bump this old topic but I have another situation where the buyer cant redeem a code I’ve sent and I’m agreeing to cancel the order. I submitted ticket (443781) if someone can take a look.

8

Hello,

This issue has been solved via ticket.

:trident: New forum moderators!

9

@MajorTom Just sent you a message please check it out thanks

10

So I don’t want to jump to conclusions here but I just checked the code that this buyer swore he couldn’t get to work and it now shows redeemed.

At the end of the day, it’s a less than $2 code but it’s a pretty scummy thing to do regardless.

I submitted ticket (448000) for the user if someone wouldn’t mind taking a look.

Thanks