Disput open for 17 days

Hello. The buyer opened the dispute. He was given a video with proof that the key is working. Disput open for 17 days. help me. Thanks.
Order ID d3dbccdd-75e4-46ef-970a-0558cae39468
My Code: E2SUVJ


I was able to clear the hold from the dispute. You may rate the transaction so you can receive your money.