Dispute open for almost 3 weeks

I’ve sold a key, the buyer redeemed the key and it worked he said but opened a dispute because it wasn’t working on xbox (yet). I’ve said in the listing description that cross-play with xbox wil be added in the future and is currently not supported. I’ve said to him that It was in the listing description he said “Ah,ok” and hasn’t cleared the dispute nor send any message. The dispute is almost open for 3 weeks and stil not solved.

Order Id: 04989cff-8310-4d13-b8c7-6f594f0bae43

Hey! I just answered your ticket.

Thank you!