I was false suspended for misinformation, I was told I was selling Fraudulent OneVanilla cards, I never sold any of those cards. I only sold Vanilla Cards, difference between those two. And also they lied about receiving ‘reports’ about the cards being fraudulent when it was only one user who reported it.
How it all started
Well I was selling $25 Vanilla MasterCards, I had placed two listings, the first listing was sold successfully without any issues. The second listing, I accidentally use that card as I wrongfully labelled it wrong on my side. It still had $6.8 left on it, but the buyer used the card on Otterbox for a $6 purchase.
After I realized my mistake, I tried fixing the issue with the buyer in giving him a $20 Vanilla Card because he used $6 on the previous card. In the morning (today), I received a notification that my account was suspended for:
- Selling prohibited and fraudulently obtained items: OneVanilla cards.
These OneVanilla cards are not allowed on Gameflip due to reports we’ve received that they have been fraudulently obtained.
And I was told to provide a receipt and photo of the cards, I can’t provide a receipt for now as it’s been nine days since I last purchased the card and I’ve been going through my trash dump to see if I can find it. I already provided a picture of both cards. I purchased both $25 Vanilla cards on the 5th of June.
I never sold OneVanilla cards, I only listed two $25 Vanilla Cards, theirs a difference between those two brand of cards. And the issue here is how they took it as many reports when it was only one person and they never provided any evidence to back up their claim, only reason they said it was fraudulent is because the card was partially used by me (I can provide proof that I used it my self by accident).
What I can provide:
Picture of both cards.
Receipt if I find it.
I was planning on selling more cards and I do have the receipt for those.
I already reported this to BBB to get this resolved.
Edit: I had around $62 on my account before I was suspended.
I also feel that Gameflip broke their TOS when I was in dispute with a buyer and they never let us settle the dispute.
Item ID: 409c927c-1da9-4136-989a-6eea8d77fd8a