Help I was scammed by 2 buyers

Hi I sold one xbox gift card and one psn gift card and the buyers both saying the codes are invalid when I know for a fact both was working codes and I tried to contact gameflip about it but it has been 7 days now and gameflip has not responded it now has my money tied up and I don’t know what to do I’m sick of these scammers.

Did they open a dispute? What is the ticket number that you opened with support?

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Yes they opened a dispute and why? (About ticket number)