So about a month ago I bought a CD key for Elden Ring on Gameflip for $55.70 since I had credits from items I have sold. Just recently I had a message from Steam Support saying that my CD key for the game has been revoked and is now removed from my account. I will have to purchase this game again if I would like to play it again.
According to Steam Support FAQ:
- What happens to my account when a CD Key is revoked?
Your account will not be restricted; however, the CD Key you received will be removed. If you would like to play the game again in the future, you will need to purchase it from the Steam Store, activate another CD Key, or receive a gift copy of the title.
- I bought this game from a third party. Will I get a refund?
If you or someone you know purchased this CD Key through a third-party website, we suggest contacting the seller to request a refund. We have no way to issue refunds for purchases made outside of Steam."
With the transaction confirmed and no response from the seller about this problem, how and where should I contact Gameflip about this problem?