Steam key I bought on Gameflip was revoked

A few months ago I bought a Frostpunk steam key from the seller BC (

But today the key that I bought was revoked (as you can see on the screenshot link) and the message says that the period of beta and pre-launch has ended. But the key was sold to me as being the complete game and besides it activated as the complete game (beta keys usually state that they are beta/trial).
Will I be able to get my money back, since the seller still exist and is currently selling on the Gameflip store?

My order ID: e1aaa072-0f5f-486c-abc3-c0790b00974d

Screenshot with the Steam Warning about the key being revoked:

Hello @Ticio_Mevio,

Could you please contact the support team using the link below?

God Speed! :trident:

1 Like

I did. I trust you guys and hope this can be sorted out. I also left some messages for the seller asking what could be done about it but as of now I’ve received no response from him/her.

Thank you for quickly resolving the problem. I knew I could trust Gameflip!
By the way, I would like to thank Tony (Gameflip Help) as well. Not sure if part of the e-mail was copy/paste or not but even if it was partly copy/pasted it was very well written (I think it covered all the cases of refunding), so kuddos and thank you both for the well written response and for the swift resolution of the issue. :slight_smile:

1 Like

Hello @Ticio_Mevio,

Not a problem! We are glad to help!

We always focus on client satisfaction and try to give our users the best experience possible :wink:

Thank you so much for the feedback and have a wonderful day!

God Speed! :trident:


hi, can you check my private messages? about under review


Hello @Bryan_Granda_Muzo,

I have answered your PM.

Have a good day!

God Speed! :trident:

I hope you’ll find a solution for your issue !

Appvalley TutuApp Tweakbox