I canceled my order and still do not return the money

Order:57b8383f-6d14-4d1c-a965-223d73656d12
Hello, I need help
I bought something in gameflip but they did not accept my card so I canceled the order and they told me that in 7 days they would return my money
It has been more than 7 days
and they do not return my money

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@DunnBiscuit

Hello.

Refunds take up to 10 business days to happen.
As I checked, the refund was processed, so you need to contact your payment processor to verify more information about the refund.

If you need any information from us, please contact our support team:
https://gameflip.zendesk.com/hc/en-us/requests/new