I canceled my order and still do not return the money

Hello, I need help
I bought something in gameflip but they did not accept my card so I canceled the order and they told me that in 7 days they would return my money
It has been more than 7 days
and they do not return my money

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Refunds take up to 10 business days to happen.
As I checked, the refund was processed, so you need to contact your payment processor to verify more information about the refund.

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