I need help with this

Ok I have a sold item that I shipped that was received but not rated

The person who received the product has to rate from their end, saying that they got the product sndo nation saying that the product is in the middle of shipping, is how I understand it.

Hey @jen_yakazua. Once the item has been delivered and is triggered in the app as such (assuming you have a tracking number attached to the listing), the Buyer has 3 days to inspect and rate you. if they do not in this time frame, then the transaction will be auto-rated. After this, you’ll need to go back into that particular listing to rate the Buyer and have the money released into your account.