my bitcoin payout request cancelled again and again

i have requested bitcoin payout request and my passport cancelled 3 times please check it and fix this problem please

every time i request i cancelled

Probably this happened because applying with your Passport.

Please send photos of your national ID instead or driver’s license. This might get your application approved.

my national identity card is not in English its in Sinhalese language i tried with my drivers license also it also not approved