For some reason a few weeks ago when I tried to use my credit card (which I can use everywhere with no problem), was declined, my account got suspended, I sent a ticket, my account got unsuspended, I used my card again and same thing, my account got suspended again. I sent another ticket and my account got unsuspended. Tired of this I decided to use my debit card instead of credit and my order was placed Under Review, and ater one day, my order was cancelled even tho:
If you use the app, you dont see anything asking you for any sort of proof (you dont have an option to attach files). luckly enough, I logged in on the computer and I saw the option to attach pictures of my debit card (Which I did), and still my order was cancelled.
I sent a support ticket and I got a generic response from gameflip telling me the same thing as the under review section on the website.
Gameflip has been my favorite website, but I already lost a sale, and now I’m going to lose a good deal I found with a lady from the app, which I’m planning on using for the black friday sale, and everything is being slow, complicated and has become my experience something frustratig and completely annoying.
I’m recurring to the forum because it seems if I dont do it, I will end up missing another sale, since I already tried contacting the facebook page and twitter page with no results.
I’m sorry but I dont think the problem was pointed on the lady’s side. I also tried purchasing two more items and I got the same message: under review. I already sent pictures of my credit cards.
It seems two orders went through, although it’s been two hours since I made the purchase with steam pumpkin and is still under review.
Does this mean every single purchase I make from now on is going to be under review? What can I do for this? I’ve made more than 40 purchases on gameflip without this inconvenience, what can I do to avoid this?
I am having an issue with order review. The identity and card have been confirmed and approved however I still cannot make a purchase without it going under review. Support is non existent and it ties up my money and I miss out on the listings I want to purchase. What is the point of confirming my identity if you are still going to hold my money and prevent me from buying listings? This does not make any sense to me!
Hi @DarkKnight,
My invite code is ZRZUYJ. I recently requested a withdrawal and it is stuck on need approval. Could you please have a look into and approve it?
I was wondering if there’s a way to rush a payment verification as I don’t wish to miss out on the opportunity to purchase an item but my funds won’t verify?
