Problems with my purchase

I bought a key for Overwatch almost 16 hours ago and i don´t receive nothing.Why is pending? I dont understand nothing. I received the notification in my paypal account. I send a ticket to "" but no response. I´m worried about my money. Any can help me?

Hey @Xurxo, we are going through both Under Review and Tickets as best we can in the order they come. We’ve had a influx in new users, which is putting a delay on these. Rest assure you’re money is fine as it’s technically not captured on our end until the transaction is pushed through. Please make sure your email tied to your account is also correct as we may need to reach out to you for more information to verify your purchase.

What is going on with the money that they toke from me, I don’t see the refund who can help me??