removing negative feedback

I ask you to remove the negative feedback on the order.The buyer received the paid goods in full and on time.I was not rude to him and tried to make the deal in the game safe.But he left me without explanation the first negative review.Can you remove this feedback?

Order ID 64c78d79-444c-4266-a026-c0a57e153da5

now I understood that for good reason created topic on forum, the problem solved in during 5 minutes after treatment in chat services support.Thank you Talita for your promptness))