Hello there, I have a problem. A customer gave me poor rating even we completed a trade without a problem (also completed the delivery maximum in 10 minutes after he purchased).He got exactly right item which he bought and after that he also confirmed the order.But after that i noticed that he gave a poor rating and he wrote that he didnt get the item in his note.I got all screenshots while we doing trade with a success.That’s my profile Code “CRWSM8” . I created ticket about unfair poor rating, and my ticket number is “640220” But even 3 days passed noone replied yet . Can you check it if possible please? He gave me poor rating without any reason,this unfair poor rating affecting my sales a lot. I am very uncomfortable with this situation. Need your help. Thank you ! @DarkKnight, @MajorTom, @Sparkling_Juice
Also this is order id: e5746508-0c2c-4262-aaf4-d71e71d0bbf8
You can DM them (MajorTom and DarkKnight) your ticket ID and information. I believe DM usually would get a reply faster. But do note that it might still take a day or a few days.
Usually it takes longer than 3 days. I can’t check that but DarkKnight and MajorTom can. I understand your situation but you will have to wait for a reply from support/them. I suggest that you send both a DM as well.
Can I get the following bad rating removed? I delivered item in 5 hours which unfortunately for him was to long even though it says “Deliver within 1 days” he also mentioned he will rate after 6 hours to annoy me and of course gives me a bad rating.