We continue to strive for transparency and improvements on the user experience within Gameflip, so this time we are rolling out a new way to display seller ratings on Gameflip.com, iOS and Android app.
Moving forward the seller ratings will be represented by a percentage, like this:
How is the seller rating percentage calculated?
The seller rating is calculated as Positive Ratings / (Positive + Negative Ratings) from transactions that took place in the last 180 days. If there are too few feedback ratings, a rating percentage is not displayed.
How this makes the marketplace better?
By displaying a percentage to gauge sellers’ reliability, we expect buyers to identify good sellers with more ease when compared to our old approach of just showing the total number of positive ratings.
Also, the time frame of last 180 days makes the competition more fair for sellers to get featured by our algorithm.
On top of the percentages, a rating summary will be displayed on every user’s profile to enrich the amount of information buyers can get from sellers:
In case you have any questions, please reply directly on this thread or send us a ticket via our Help Center.
Can you keep the sales page for a month? when buyers look at our home page, they can see our feedback records and find out what products we sell. Now you keep it for a week. I think the time is too short.
This is much better, now it’s fair that old rating doesn’t count.But one more suggestion, with steam skins categories discount is still main priority for buyer.With current reccomendation version still not good.Skins should be sorted in recommendation by best value ( 100$ skin with 10% discount higher priority then 2$ skin with 30% discount)You will remove garbage from first pages.Also sorting by discount needed in sorting options.
One neutral rating that I didn’t have before just appeared on my profile. My ratings were 100% perfect, only neutral ones were given by mistake (automatically after dispute is closed in my favor) and removed by your team afterwards. There were one, or two negative ones after buyers tried to scam me and were not pleased with an outcome, but they were also removed by your team. How this one (more than one year old rating) and only that one came up?
With your new system, I’m unable to click on user to see his full name and to try and find transaction number.
Any help?
Thanks.
EDIT: I found Order ID. I mean, two of them (same buyer, same price, same date), one of them is the order in question.
I even found our correspondence in my inbox (Dec 23, 2017) where you’re confirming rating removal. As I said, it wasn’t visible on my profile till today.
I have 1 neutral too, but it does not affect your score. I am still at 100% feedback rating, only poor reviews will affect your score, but most poor are removed as they are wrong reasons. I shouldn’t worry too much, for once I think Gameflip have done something good!
You guys did great for sellers, but why is it not showing any feedback for buyers like me? This way im being treated like someone that just registered and has 0 feedback. Sellers will want to know what kind of a buyer they are dealing with. Reputation works both ways!
Maybe add a toggle to switch between Selling/Buying summary?
