Account suspension help

Hello there just now my account has been suspended because apparently I asked someone to rate before I sent an item, but the sale was disputed for 2 weeks! I sent all the proof and had no response from the support team, if anyone can help me it would be hugely appreciated as I have over 300 good ratings and need my money

WHS1AA

Hello! As i checked your account was permanently suspended due to you asking users to rate before sending the item/code.

I’m unable to help you further.