Is there a way to protect myself from this? I fear it will hurt my account if I constantly have someone buying codes just to ask for refunds. I’m losing both the codes and the money and intentionally my 100% feedback I’ve earned.
A buyer bought several keys for Skyforge for me in the past, no issues, all for NA servers. Yesterday they buy same one for EU server and claim it doesn’t work. In our conversation (which I hope GF folks can see) they clearly do admit they haven’t properly read the instructions that you can only redeem one item pack per account no matter whether the in game characters are NA or EU servers.
Once they realized that, they made a new account, bought another EU pack and immediately asked for a refund claiming somehow the code doesn’t work. Their profile image was an old guy holding up a fish with the flag of the United States, obviously not the EU. When I asked if they made sure they’re on the right servers and haven’t redeemed the same item pack before, they started making excuses.
I’ve sold numerous codes for this game before, both to this buyer and others and there were no issues, but how do I protect myself from this now?
My point is, I don’t care if I lose 0.67 cents over this one item pack, but I’m worried if the continue to do so by constantly making new accounts and if I will continuously have to justify myself just because of some buyer’s mistake and too much pride of admitting it?
links to “original” user: https://gameflip.com/profile/us-east-1:72b0b732-9a54-467e-8147-4c8f9e7a7040/enoch-davilmar
order ID of the first claimed invalid code: fa650375-026f-410f-974e-1e5a0dcf7619
links to the new account made for harassment: https://gameflip.com/profile/us-east-1:16ace2f4-c592-4d10-b327-a0d0534c6e26/michael-sr-
order ID of the new purchase: 6afecb2b-ced8-4250-b64a-6b44ffe347c2
Edit: After this I’ve asked for screenshots of the account and the issue from “both” users, as none were provided before. Hopefully this will help my case somehow because I don’t know what else to do.