I know when someone cancels an items they’ve purchased it’s automatically renewed, but I feel like automatic neutral feedback should be placed with “Buyer cancelled order” as the message.
Hi @danielroxheaps thanks for the suggestions.
Buyers can only cancel purchases during the processing time. We call it a remorse cancellation.
So in theory, the item purchased have never been processed and the user was not charged for it.
Generating a feedback from this case would allow users to exploit the system and cancel multiple purchases to get multiple neutral ratings. We definitely don’t want that
I hope you understand.
Yeah, I get that. I don’t understand why someone would want multiple neutral feedback…
For the same reason someone would want one
But I didn’t think neutrals added or minuses the score…
@danielroxheaps I don’t understand your point here. Did you get an automatic neutral rating or are you suggesting it?
And no, neutral score doesn’t affect the overall score.
No, it’s a suggestion. I mean neutral doesn’t look as good as positive.