Me and some sellers (seen some forum posts here) had some problems with messages received from Gameflip disputes team regarding “revoked” claim codes MONTHS after transactions on Gameflip ended. The support team asked for receipts and details about gift cards sold months back because some buyers opened claims claiming some of their balance was revoked after months, or that their account died on them or whatnot.
Obviously, i had no receipts or records for gift cards traded months ago so support took the money from my balance and gave it to those people. So everthing came out of my own pocket. Months after transactions ended.
The fact that buyers are entitled for claims months after a deal is done is not written anywhere in your terms of service or Gameflip Guarantee TOS. Also that your support team actually researches this months after deals are done. My point is, they should not. This is a wide-open door for scam attempts MOST vendors on your platform don’t keep records that long.
No buyer claims should be entertained after a 3 days Guarantee period is over feedback posted and transaction done. Not to mention after months.
Or mention in your terms a clear guarantee period of time after which any claims are not your customer support team’s responsibility.
My point is Gameflip support can just take money out of our balance and will take money out of our balance based on a few screenshots and couple emails months after a transaction was made, most gift card vendors will have no recourse for that because they don’t have logs or receipts from months back.
This is not written clearly anywhere on the platform. A period after which customer support should have no involement in cases should be clearly specified on the Platform. This way vendors would have known they should have to keep all records for that said length of time!