Hello there… I Have been using the service of buying and selling items since 2018… recently as a seller I have seen multiple tries of users buying listings and immediately put it under dispute and then escalate the issue. Sometimes we as a sellers made the mistake of forgeting a little detail in the description and they are taking advantage of this and buy it just because of that mistake and win the dispute and then they get our listing item for free.
I think that support needs to evaluate the disputes a little but further into details, ask both buyer and seller if there is a way to solve this issue before making a decision and make us lose our item to scammers. I hope this gets fixed soon because is not only me who has been affected with this.