Help submitting a ticket

I bought an in game item with my debit card and the seller cancelled on me gameflip refunded my money but its not in my wallet or back on my card how do I submit a ticket

Hello TSB_Scrub_Lord,

To submit a request, use this link https://gameflip.zendesk.com/hc/en-us/requests/new. Type in your email, the problem and give them a description of what has happened. They should reply back in >3 days.