Hello @nasieater!
I have verified your case and can see that the Support Team has already contacted you.
Keep in mind that proof is requested from both sides (seller/buyer) to further understand what happened. So this process takes a bit of time and should be resolved asap.
Sorry for any inconvenience.
Hello @VaniX,
Please wait for the Dispute Team to analise the proof that was sent from both sides.
As soon as they decide, you will receive a response regarding the case.
Also, we are already talking about this case in the following topic:
God Speed! 