Selling Steam keys on Gameflip can sometimes be risky, as buyers may attempt to dispute a valid key in order to get a refund while keeping the game. I recently encountered a case where a buyer falsely claimed that I had sold only the base game, despite having received the full Definitive Edition.
To prevent such situations, here are a few steps you can take:
- Always keep proof of your key source – Screenshots of your purchase, including the exact edition of the game, can be crucial.
- Use SteamDB’s Chrome extension – This tool allows you to check which package a key is activating, even if it has already been redeemed.
- Record the activation process – A screen recording showing the key being activated and the game edition it provides can serve as undeniable evidence.
- Communicate clearly with the buyer – If they claim the wrong version was activated, ask them to check their Steam library and DLC pages.
- Submit evidence promptly to Gameflip support – If a dispute is opened, provide all necessary proof, including video and screenshots, to resolve the issue quickly.
In my case, the buyer also falsely stated that I had previously done this to them, but after checking my transaction history, I found no previous issues with them. This seems like an attempt to pressure me into a refund.
I have attached screenshots of my case as an example (I also provided video proof in a dispute window). Hopefully, this helps other sellers avoid similar problems. I also urge Gameflip support to review this case as soon as possible, as I have provided clear evidence that the key was valid and activated correctly. (Order ID 918f6c88-9abb-46e2-a1e7-8d4dd5b1e22b)
Stay safe and protect your sales!
