Hello @espace1989,
Thanks for getting in touch regarding this and I will explain to you why the rating was removed.
I removed it because you should only complete the transaction once the code is redeemed into your account. That way you are able to identify if the code has a problem and you could either contact the seller (which was not done) or open a dispute to get your issue resolved or money back (was not done either). You added a negative rating to the account without giving the seller a chance to help and get your issue resolved.
Next time, please redeem the code onto your account before completing the transaction. You have the option to test the code through the 3-day countdown for auto-complete and hold the timer if you open a dispute.
For further doubts regarding this, please check the following links:
God Speed! 