I was recently banned from Gameflip for “Involvement in other suspicious or fraudulent activity such as selling fake listings”.
First of all, I would like to know why I was never informed of my ban (by email) and also I would like to know more details about my ban…
I have already spoken with a moderator except that very few details were given.
To summarize the story from the beginning, I have been a member of the Gameflip site since August 16, 2018 and I first started selling Fortnite-themed logos and banners and then I recently started selling Fortnite skins.
A few days ago, a Fortnite skin disappeared because of its expiration date which made all the remaining codes invalid. This left me with the embarrassment of not being able to provide the necessary codes for my customers. So I decided to send a message to my customers that I unfortunately had no more codes for this skin available and that I could replace the missing skin with another Fortnite skin of their choice (even if the price is higher than the initial purchase). For all the people who don’t want a replacement, I refunded them. A total of about 8 people were refunded except for 2 people that I couldn’t refund because they hadn’t opened a dispute with Gameflip.
After consulting a moderator, I was reproached, and I quote
- “some listings that you were selling and you updated them today. Instead of updating the listings, you could have just removed them if you didn’t have the code anymore.”
- “you could have simply refunded the buyers for the purchases in which you did not have the skin.”.
To answer the first quote, yes it is true that my Wonder skins offers were still online on the site 48 hours after their disappearance however I assure you that I have not updated them during the last 3 days or at least it was not my intention. To justify myself that I didn’t remove the listings from the Gameflip site, I wasn’t sure that the Wonder skins codes had been disabled and due to lack of time (school exams), I didn’t have time to verify this information. However, I did take the time to take care of most of my customers and try to refund as many people as possible.
To answer the second quote, I don’t agree with you because on the contrary, I refunded my clients from everywhere the Wonder code was missing except 2 people because unfortunately, the Gameflip application didn’t give me the choice to cancel the transaction. I now understood that I couldn’t refund them because the order was treated as Shipped, but after 2 days, the customers were finally refunded successfully.
To conclude, I am contacting you today to ask you for my Gameflip unban if it is possible. I have always loved your platform and it has contributed a lot to my life during the last 2 years I have been using it. I’m ready not to make the mistake I made 4 days ago and I promise to behave myself all the time next time. In case my unban is not possible, which would be a very bad news for me, I would like to have more information about it and its duration.
I really hope that my message was understood and I hope that something will be done.
I look forward to your response.
IliTy also known as Fortnite Store
User code: 1NATN9
Nickname: Fortnite Store
Seller rating: 100%(over 338 good ratings)
Link to the profile: https://gameflip.com/profile/us-east-1:c653836e-0a3d-4900-a699-38a10b745089/fortnite-store?page=1&sort=updated%3Adesc&start=0