I submitted a ticket and would like to have this issue bring in to the forum hoping for a faster resolution.
I stayed after gameflip stop having paypal as a payment method, thanks to google play that at least allowed me use my debit card like in paypal(sadly not my bank account like paypal) and until yesterday, had no issues with payment, then yesterday issues with google play happened and could not make purchase, other sellers where having similar issues with their google/apple pay, afterward, I try today and still not been able to purchase, I took my back up secondary phone(iphone) with my wifi and payed using google play and transaction work partially, now it asking me for my ID which from day 1 was never asked and is illegal, at least on my state/territory, even the way you ask for it, no other more reputable sites ask this information like ebay, amazon, walmart and gamestop, which I used before, not even a older reseller giftcard website I came before I found out gameflip, even knowing so and want to trust the company with my personal information I comply so transaction can go smoothly but this process now will take according to the photo submit and also the ticket days, I have a clean record on my profile and I hope that this issue does not ruin my reputation as a buyer and hope some moderators here can look my case and help.
Here a copy of what mostly was written on the ticket and photos of issues
Message through ticket
1-It’s illegal for my ID needed for me to get the item I purchased, after a year with constant purchase from this site, it is illegal in my territory this practice that requires a photo of a selfie of me and my state ID, this is not a credit company or bank that require by law this information, I have complied, but will hold legally this company and is founder ********* for any misuse or stolen information from this, since as seen in the forums, even your own employees can’t be trusted (************* case that was publicly mentioned on the forum as a example) and personally I don’t see this right. especially been a loyal customer after removing paypal.
2nd issue is is about this transaction, since yesterday 31/jan/2020 I been having issue which will be provided in photos, and just today using google pay with a second back up phone i have (iphone I keep) worked but asked me of documentations, transaction already removed(hold perhap) the amount from my bank account and I can’t wait days for a staff resolved this just for some errors that other users seems to be also having, which I believe you staff have to fix and hope to have a reply of the fix either through here or the forum whichever is faster.
I understand and hope that I have not been disrespectful in this ticket by mentioning my frustration, discomfort and issue mentioned above and hope to have this transaction and future transactions, free of any issues related to my ID.