I got a unfair rating and waiting for 10 days. I think live chat must be delete them.
they actually did that in the past but they are claiming now they cant ado that anymore. Instead of improving their service they actually decrease their quality of service.
You need to contact support to get ratings removed now. I did that a while ago and it took support 2 days to remove the rating, but they’re probably busier around this time of year so I guess you’ll just have to wait.
They they removed yesterday, but i think if the , live chat can delete them all will be easier