All scammer collection (welcome to report)

<img src="//discourse-cloud-file-uploads.s3.dualstack.us-west-2.amazonaws.com/business7/uploads/gameflipapp/original/2X/d/d7cf24468790b7ebc48d1fc2bd6b74571cf37c9a.jpg" width=“690”

@DarkFlame
Thanks for the reporting, but we need the link to the users to be able to run an investigation.

Screenshots of the profile are unfortunately worth nothing to our admins as all the parameters in it (name, listings, ratings, background image) can all be changed in seconds, so it’s not a reliable way to track users.

https://gameflip.com/profile/us-east-1:1b0cd605-0338-46a6-92c6-cb74d9c9b7bf/listings

If that’s the case, please put in a request to the development team to give app users the option to copy a link of a seller’s store/profile. Atm, only web users can do it by copy and pasting their address bar.

Also, is support on vacation? I submitted a report over the weekend and still haven’t heard anything back from them today.

No, support is not on vacation. In fact we’re working overtime :nerd_face:

There are a lot of user requests being put in a daily basis and that’s requiring us more time to go through all the tickets.
We’re looking into expanding the team, so we can afford the growth.

If that’s the case, please put in a request to the development team to give app users the option to copy a link of a seller’s store/profile. Atm, only web users can do it by copy and pasting their address bar.

This is not in the plans, I’m sorry. Please use the report button on the seller listings to call attention to the users you want to report.

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if you guys working overtime then why support only reply to the problem once a day, ive replied the support email the time i received it, and i have wait from then till now, still no reply :sweat:

Sorry @kevin_cahayadi. Gameflip is a startup, we’re a small team. We’re doing our best to accommodate the growth of the company, but some things take time. We’re working hard to speed up our support in the next few days and weeks while also helping you out. I hope you understand.

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Thank you for your response. I have been with Gameflip for nearly 2 years now. I understand Gameflip is a start up with a limited team, but it has been 6 days (4 minus the weekend) since I contacted support and nothing has been done. I thought maybe Monday I would finally hear back, no. Perhaps Tuesday, nope. It is Wednesday now and things aren’t looking so good. Even this is a new slow for Gameflip.

I received a negative rating for an unfair cancellation by a customer. We tried for many days to find a time that worked for him, but he was always busy. A few days after his purchase, he was available and when we tried to trade, he stopped responding. I waited for an hour and nothing. Then one day, to my surprise he cancels the transactions, but immediately apologizes and makes the purchase again and we completed that transaction. Please look into this and have the unjust negative rating removed. I have a good reputation and do my best to maintain it. Thank you. I hope this can finally be taken care off and resolved.

I’m sorry to hear that. Our team will investigate the case and do what is right :slight_smile:
I guess that based on what you said everything points toward a positive resolution for you.

Can you check this guy also? Seems fishy https://gameflip.com/profile/us-east-1:e2b95035-641e-4c0b-bcaa-bb7242f110a6
He gives comments on the post from original “de_clutch”

Something is going on with Gameflip. My report still hasn’t been attended to after a week and my other report that I sent to Gameflip around the same time keeps getting ignored and merged without any solution. I made an Amazon gift card purchase and the seller gave me a code that isn’t in the format of an Amazon gift card code. They also told me I have to redeem it on another website. When I called them out on it, they stopped responding. I put the order on hold and it has almost been a week as well, but all Gameflip has done is ignore it. Please put some priority on and and see to it and it is finally looked at. Thank you.

Hey @ModernRetro, I personally took care of one of your requests today.

Can you please, tell me what is the other one that is missing?

Thank you.

1 Like

Hey @Adam_Kok, already did, thanks for the report.