I believe that you’ve seen my post here - Seller asking buyers to rate with no proof of receiving the listed item - Where victims of this seller’s scam were told to make a ticket.
A few years back, I made a deal with someone and rated before receiving anything.
After reaching out to staff, I got a reply saying:
'Hello, unfortunately I won’t be able to refund you or anything related since the transaction is completed. You should’ve never rated the user first. If you have questions about how Gameflip process worked. You should’ve opened a ticket or contact me.
I’ll suspend the seller account.’
A couple months later, I noticed that the seller’s account was unsuspended and I was told that ‘The user was suspended for an amount of time and his money was held so he couldn’t benefit from it. We are monitoring all of his actions since his suspension period ended. If he commits such an action or any other action that violates our ToS, he will be permanently suspended.’
He ended up getting permanently suspended.
Sure, Gameflip has a policy but it seems like this isn’t always carried out.
It’s a great thing to help buyers that fell for scams but it doesn’t seem right to choose who to help and who not to help.
I would suggest updating your terms to reflect on the actions that can/will be taken against scammers and what can be offered for their victim(s).