You can DM them (MajorTom and DarkKnight) your ticket ID and information. I believe DM usually would get a reply faster. But do note that it might still take a day or a few days.
Usually it takes longer than 3 days. I can’t check that but DarkKnight and MajorTom can. I understand your situation but you will have to wait for a reply from support/them. I suggest that you send both a DM as well.