Hello, I’m a seller on Gameflip and I run into many types of the same customer on a daily basis.
- Customer orders item.
- Customer spams seller within 30 minutes usually for not delivering the item instantaneously .
- Customer requests a cancellation.
As a seller am I obligated to cancel someones order because of a scenario about this? I run into this problem several times a day and it’s getting extremely frustrating, I usually deliver all of my orders within the hour but the gameflip guarantee is within the time frame the order is selected to be delivered in. Most of my listings have the 1 day time frame. So can I technically refuse to cancel the order? I have about 4-5 of these types of impatient customers on a daily basis. Theres only so many customers you can block/ cancel orders for without it affecting your daily business revenue.
The flip side is that you could say then just deliver your orders faster, but as a seller that works alone, theres a limit to how fast I can get the items and to how fast I send them.